Patients & Visitors
Information for Patients
Montefiore Medical Center has developed patient information on a number of vital topics of interest for those who are in need of our services. Topics include:
Information for In-Patients
Whether you are interacting with physicians, nurses, technologists, therapists or volunteers, patients who have to stay at any one of our three hospitals can be assured that we are all working together to ensure they receive the highest-quality, compassionate care. View more information for in-patients.
Our Patient Guide answers most common questions, includes details on many of the services provided to you at Montefiore, outlines your rights and more.Read the Montefiore Patient Guide.
Patient's Bill of Rights
You have a number of rights guaranteed to you as a patient at any one of Montefiore's hospitals. Understand these rights, consistent with New York State law. In addition, Montefiore Medical Center does not exclude people or treat them differently because of race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, physical appearance, or age.
Privacy and Confidentiality
To ensure your privacy and confidentiality, we ask that you review the Health Insurance Portability and Accountability Act of 1996 (HIPAA) Joint Privacy Notice Summary:
You can go to the following link to learn more about the Health Insurance Portability and Accountability Act of 1996 (HIPAA) which was created by the government to protect individual's rights to privacy regarding medical treatment and documentation: http://www.hhs.gov/ocr/hipaa/
Please view our Discrimination Policy here.
Get answers to some of the most commonly asked questions by patients. View our Patient FAQ page.
Preparing For Surgery
Many of Montefiore's distinguished physicians are consistently ranked on "Top Doctors" lists. As a teaching hospital, these physicians are highly motivated to continuously improve patient care by pushing the limits of science and technology to develop innovative treatments. These discoveries help us meet the highest standards of care while maximizing patient comfort and quality of life. Learn more about our physicians.
Montefiore nurses take enormous pride in the high-quality nursing care provided to their patients. The patient care experience at Montefiore is one that respects every patient's background and beliefs. The diversity of our patients is reflected in our nursing staff and their attention to service and sensitivity is apparent in their day-to-day actions and attitudes. Learn more about our nurses.
Primary care patients can email their doctor, check on lab results, request a medication refill, access information to manage their health and create their own personal health record to access at any time 24/7. Learn more about this online feature.
How to Obtain Medical Record
It is the obligation of Montefiore to protect the confidentiality of a patient's medical record . Any information contained in the medical record is confidential and protected by Federal and State law. Patient Health Information may only be released upon receipt of an appropriate authorization from the patient or authorized patient representative, valid subpoena or court order.
Medical records can be requested by mail or in person by visiting any of the Montefiore Hospitals Health Information Management Department. The hours of operations are Monday to Friday 8:30am to 5:00pm.
For Requests by mail the patient or Authorized patient Representative must complete a HIPAA authorization form. This form can be accessed via the internet by entering the following link www.nycourts.gov/forms and downloading the form. Additional supporting documents may be required for release of special protected or privileged information.
Please mail the completed HIPAA form to: Montefiore 111 East 210th Street, Bronx, NY 10467 Attention: Health Information Management Department.
Applicable Fees and Delivery Expectations
In accordance with New York state law, there is a per page fee ($0.75 per page and $6.50 for medical records on CD) if the medical record is being released to the patient or patient representative. If copies are going directly to a physician or hospital, there is no charge.
Patients and authorized patient representatives should allow 7 to 10 business days to process the request.
If you have any further questions or concerns please contact our department at 718 920 4921.
To request copies of X-rays or other radiological images
If Radiology images are needed please contact the Radiology Department at 718 920 6697 and they will assist you on how to obtain the images requested.
If Radiology reports are needed it can be requested by mail or in person by visiting a Montefiore Hospital site Health Information Management Department.
A request to amend records can be done in person by visiting a Montefiore Health Information Management (HIM) Department.
- Einstein HIM- 1825 Eastchester Road, Bronx, NY located on the 2nd floor, room number 2South-01
- Wakefield HIM- 600 East 233rd street, Bronx, NY located on the 1st floor ( please ask security to guide you there is no room number for this location)
- Westchester Square (MWS)- 2475 St. Raymond Ave., Bronx, NY located on the 2nd floor, room number 2-9
- Moses HIM- 3411 Wayne Ave, Bronx, NY located on the 6th floor
With the help of the staff at Montefiore's Patient Financial Services, discover financial solutions, such as free or low-cost insurance and government programs specifically designed to lower health care costs. Learn more about Montefiore's Patient Financial Services.
Insurance Plans Accepted
Montefiore also accepts most types of health insurance plans, HMOs and managed care plans. View some of the most common plans accepted at Montefiore.
Pay Hospital Bills Online
To help patients deal with the stressful and overwhelming experience of paying their medical bills, Montefiore has created a Patient Payment Portal, which allows for hospital bills to be paid online. The site also contains information to help patients understand their bills and Montefiore's billing policies, while also helping them to apply for financial aid. Learn more about paying your hospital bills online.
Healthcare Proxy and Living Will
Montefiore recognizes a patient's right to make health care decisions and to formulate an oral or written advance directive such as a Health Care Proxy or a Living Will.
Montefiore's Customer Services Department is dedicated to making the care experience at our hospitals and outpatient facilities the best it can be for patients and their families. Learn more about the services we provide.
Montefiore Medical Center has four adult Emergency Department facilities and also operates a Pediatric Emergency Department at The Children's Hospital at Montefiore. Learn more about these emergency services at Montefiore.
Montefiore has a long and distinguished history of meeting the psychosocial and home-care needs of patients and their families. Discover more about these services.
Bioethics Consultation Service
The Bioethics Consultation Service at Montefiore helps patients, families and health professionals address difficult decisions about patient treatment. View the services provided.
At Montefiore Medical Center, we strive to maintain the highest standards of patient care and safety. Learn more about our safety standards.
We support the rights of the patient to express their values and beliefs by providing chaplaincy/religious services through which patients can have their spiritual needs met. Learn more about the spiritual care provided at Montefiore.
Jewish Orthodox Services and Care
Montefiore is proud of its long history of service to the Jewish Orthodox community. Discover more about these services.