Patients and Visitors
Patients and Visitors
For many of our patients, a hospital stay is a new and different experience that can cause fear, anxiety and stress. For visitors, the experience can be just as emotional, as they worry about a family member or loved one. The lives of both patients and visitors should not be complicated any further over uncertainty, whether it involves locating a hospital, understanding your rights, figuring out your bill or even knowing where to eat.
The goal at Montefiore Medical Center is to put the minds of both patients and their visitors at ease, assuring them that their healthcare team is committed to providing them with the highest level of care and service that will help their recovery be as quick and as comfortable as possible.
We aim to achieve quality clinical outcomes with a high level of responsiveness to the patient's concern, pain and personal needs. In addition, we strive to offer physical and emotional environments that are welcoming, professional, and confidence-inspiring. We also make every attempt to offer superior services that are coordinated and patient-centered.
At Montefiore, patients and families are valued as partners in the care process, listened to and educated, and served by associates who demonstrate the Standards of Montefiore Excellence: respect, exceeding expectations, effective communication, courtesy, sensitivity, teamwork and professionalism.
We are constantly striving to improve our service, and we encourage all of our guests to tell us what we can do better. We intend to live up to our Standards at all times, and we want you to expect the best from us. Please do not hesitate to speak to your nurse, physician or a customer service specialist about how we are doing.
In the meantime, view the following resources aimed at making your visit or stay at Montefiore a stress-free experience:
Find a Doctor
Find a particular physician or find a doctor based on your specific needs through this easy-to-use customizable search tool. Start your search.
Montefiore ACO Network Directory
The Montefiore Accountable Care Organization (ACO) is a program that provides certain beneficiaries of the original Medicare program enhanced care coordination and a focus on illness prevention and wellness. ACO beneficiaries can view or download a list of physicians in the Montefiore ACO Network by clicking here to access the Montefiore ACO Network Directory.
Locations, Directions and Parking
All locations at Montefiore Medical Center are easily accessible by air, train, car, or public transportation. Once you reach your destination, there are a number of different parking options available, ranging from on street and valet parking to public garages. A convenient listing of travel and parking options for each facility is located at our Locations, Directions and Parking webpage.
Find the information you need as a patient, from important resources for caregivers to details on all of Montefiore Medical Center's facilities and an in-depth Patient Health Library with information on more than 6,000 topics related to all your healthcare concerns. View our patient resources.
Family, friends and visitors can find information here on how to contact patients during their stay and other helpful information for when visiting the hospital. Read further for more details.
The exceptional staff at the Caregiver Support Center is trained to support caregivers' needs, from listening to their concerns to offering assistance in navigating online resources within the center, as well as connecting them to wider resources within both the hospital and the community. Learn more about the Caregiver Support Center.
There are plenty of local services conveniently located to Montefiore Medical Center, including ATMs, post offices, restaurants and an on-site pharmacy, among others. Learn more about the local services around Montefiore.
Community Services and Resources
Montefiore Medical Center is surrounded by a myriad of community services and resources that extend upon the care offered to our patients, including elderly support programs, the Mosholu Montefiore Community Center and the YMCA, among others. Discover the services and resources offered in the area.
Montefiore hosts a number of events aimed at improving the health of the community, from educational initiatives to health screenings and a farmer's market. Learn more about our upcoming events.
Find Health Information
Our patient health library includes more than 6,000 topics relating to healthcare services, treatments and medications allowing you and your family to find answers to your health concerns quickly and easily, 24 hours per day. Become a more informed patient.
Montefiore has developed a number of videos to help you learn more about our medical center, our mission and commitment to patient care, our leading programs and technologies, and the exceptional people who provide expert care every day. Watch the videos.
Commitment to Quality Care
Montefiore Medical Center's mission is to heal, to teach, to discover and to advance the health of the communities we serve. Learn more about our commitment to quality care.
Find all the important contact information you need, including emergency numbers, chaplain services and even the gift shops, among other numbers. Read the contact list.