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Visitor FAQ
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Patients and Visitors

Visitor FAQ

Q: How do I get to Montefiore?

A: All locations at Montefiore Medical Center are easily accessible by air, train, car or public transportation. A convenient listing of travel options for each facility is located at our Locations, Directions and Parking webpage.

Q: Once I reach Montefiore, where do I park?

A: There are a number of different parking options available at all of our facilities, ranging from on street and valet parking to public garages. These parking options are also listed on our Locations, Directions and Parking webpage.

Q: When are visiting hours at Montefiore?

A: General visiting hours and visitor rules are the same for all Montefiore hospitals: 12:00 to 8:30 p.m.

Visiting hours for immediate family members and others with a close relationship to a patient in our intensive and special care units are:

9:00 to 10:00 a.m. (5 minutes only)
1:00 to 4:00 p.m.
6:00 to 7:00 p.m.
8:30 to 9:30 p.m. (5 minutes only)

View more information on visiting hours, including rules and regulations and location information for intensive and special care units through our Hospital Visiting Hours webpage.

Q: Are there any visitor guidelines that I should follow when visiting a patient?

A: Montefiore encourages and promotes patients' families and/or significant others participation in the patients care by assuring the patient's right to receive visitors, and to designate who may or may not visit. Here are some guidelines they should follow upon their visit:

  • Plan to visit during regular visiting hours with only two visitors allowed at a time per bedside.
  • There is no smoking on campus
  • Children under 10 years of age must be given special permission by the nurse in charge to visit the particular unit.
  • Children, for their safety, need to always be under adult supervision and exhibit quiet, calm behavior. Children should be well and healthy, limit their visiting time and visit in a designated area, if asked.
  • Protect and respect the privacy of all patients.
  • Safeguard your valuables.
  • Be sensitive to the patient's condition (and that of their roommate) and limit your visit accordingly.
  • Speak quietly and help limit noise.
  • Do not bring any electrical appliances into the hospital.
  • Check whether cell phone use is permitted in your area.
  • Follow staff instructions in times of emergency or special alert.
  • Be aware that Montefiore Medical Center reserves the right to inspect bags and packages being brought in or removed from the hospital.

Q: Can you recommend any places for me to stay when visiting a family member or loved one at Montefiore?

A: There are several hotels located nearby in Westchester County and the Bronx. All are approximately 15 to 20 minutes by car from Montefiore Medical Center locations in normal traffic conditions. View locations.

Q: What rights does my loved one have as a patient at Montefiore?

A: A quick reference of the rights your loved one has as a patient at Montefiore are explained in a booklet "Your Rights as a Hospital Patient in New York State," which can be quickly obtained from a nurse, or by calling customer service at ext. 4943 in the Moses Campus, ext. 2395 in the Einstein Campus, or ext. 19888 in the Wakefield Campus. For a quick reference, view our Patient's Bill of Rights web page.

Q: How do I know my relative or significant other is in a safe environment?

A: Montefiore Medical Center is a leader—in the region and across the nation—in its commitment to patient safety. Montefiore has been a pioneer in electronic health records, medication safety and innovative ICU staffing and safe interdisciplinary team care practices. Our accomplishments in these areas have been instrumental in preventing errors and delivering high quality care. In addition, our staff is well-trained in caring for patients during a situation involving smoke or fire.

Montefiore also takes a variety of precautions to prevent infections and takes great lengths to educate patients about their own roles in their safety. Learn more about patient safety.

Q: Who can I talk to about complaints, concerns or other opinions regarding the care of loved ones at Montefiore?

A: Montefiore's Customer Service Department exists to serve patients, their families and significant others. A Customer Service Specialist is available to respond to complaints, grievances, questions or other problems. For help, call:

  • Moses Campus: 718-920-4943
  • Einstein Campus: 718-904-2395
  • Wakefield Campus: 718-920-9888
  • Westchester Square Campus: 718-430-7300

Q: Does Montefiore offer help for those caring for loved ones in and out of the hospital?

A: Through its experienced staff and resources, the Caregiver Support Center at Montefiore provides caregivers with emotional support and practical assistance or just a quiet, private place to relax while their loved one is in the hospital. Our team of exceptional staff is trained to support caregivers' needs, from listening to their concerns to offering assistance in navigating online resources within the center, as well as connecting the caregiver to wider resources within both the hospital and the community. Learn more about the Caregiver Support Center.

Q: What happens if a loved one becomes too ill to make their own decisions?

A: The Bioethics Consultation Service at Montefiore helps patients, families and health professionals address difficult decisions about patient treatment. Healthcare decisions depend not only on medical information but also on the patient's religious beliefs, moral values and other preferences. Learn more about our free bioethics consultation service.

Q: How should I deliver flowers or gifts to a loved one?

A: Mail is delivered to patients daily except Saturday, Sunday and holidays. Special delivery items will be delivered promptly. In addition to the address, items should also be identified with the patient's name and room number. Flowers are not permitted on oncology or intensive care units.

Q: Are there food options readily available while visiting a patient?

A: All of our hospitals have a cafeteria available to visitors. The cafeteria in the Einstein Campus is operated under rabbinical supervision in accordance with Jewish dietary laws. The Moses Campus and the Children's Hospital at Montefiore also house coffee kiosks. All hospitals have 24-hour vending machines located throughout the buildings. Learn more about food services at Montefiore.

Q: Can I purchase gifts at the hospital?

A: Both the Einstein Campus and Wakefield Campus have a gift shop located on the premises, allowing visitors to purchase gifts, toys, reading material and other items aimed at bringing a little joy to a patient's life. In addition, while the Moses Campus does not have a gift shop in the main hospital, there is one located in the nearby Children's Hospital at Montefiore.

Q: Are there designated smoking areas at the Medical Center?

A: Montefiore campuses are tobacco-free. Smoking and the use of tobacco products in, on or around its hospital campuses, public areas of residences, clinics, buildings, offices, entrance ramps, loading docks, parking lots and garages, outdoor gardens and courtyards is strictly prohibited. Find out more about our Tobacco-Free Campus.

Q: Is Internet access available at Montefiore Medical Center?

A: Patients and guests at Montefiore Medical Center now have access to high-speed, wireless Internet inside patient rooms, waiting areas and outdoor courtyards. No password will be required to use the system. Find out more about WiFi Internet access at Montefiore.

Q: Can I use my cell phone?

A: You are permitted to use your cell phones at Montefiore unless otherwise noted by any signs or hospital personnel. Cell phone use would not be permitted if it caused interference with vital medical equipment or disrupted the care of any patients within the hospital.