Frequently Asked Questions
- Why are we moving to Enterprise Mobility Management System (EMM)?
- Montefiore is moving to EMM to further secure all patient and corporate information on all mobile devices
- Who needs to enroll in EMM?
- Anyone at the following Montefiore Medical Center locations: Moses, CHAM, Weiler, Wakefield, HUTCH, MAP, Westchester Square, MMP Complex, Tarrytown, Yonkers Office Park, New Rochelle Hospital, Mount Vernon Hospital, Schaffer Extended Care Center, Remote Sites, MIT, Epic and CMO
- Other affiliates and the College of Medicine to be addressed in subsequent phases
- How soon will I be required to download EMM?
- Everyone will need to enroll by April 22nd to continue to have email access
- Which devices are supported by EMM?
- Corporate and personal devices
- We support iOS, Android and Windows mobile devices
- EMM does NOT apply to Laptops and PCs
- How do I enroll my device?
- Existing and new devices can enroll and download the EMM application at http://m.dm/monte
- Can I register more than one device?
- Yes, you can register multiple devices
- Do I have to install and enroll EMM?
- No. However, if you do not enroll in EMM you will no longer be able to access your Montefiore patient and corporate information on your mobile device
- If you do not enroll and install the EMM application, you will be unable to access your corporate email and calendar through any other application
- Will a password be required to access my phone with EMM?
- Yes, a complex password with the following attributes:
- Minimum 8 characters and requires at least 1 digit and 1 special character
- Your password needs to be changed every 90 days
- For password resets please call the Service Desk at 718-920-4554
- How many tries do I get to enter my password correctly?
- You have 9 attempts
- Your device will be wiped after 10 failed attempts
- Recommend you contact the Service Desk at 718-920-4554 after the 5th failed attempt
- What will be different on my mobile device after I enroll in EMM?
- Your Montefiore email, secure browser and calendar will need to be accessed through the Montefiore EMM application on your mobile device
- Can my finger print still unlock my device after EMM is installed?
- Yes, as long as your device is equipped with fingerprint technology
- Will I get a warning before my password expires?
- No there is no warning prior to your password expiring; you will be prompted to change your password as soon as it expires
- Does EMM allow the organization to view/read my text messages or email messages?
- No, this type of data continues to stay private and is not captured or monitored
- Does the use of EMM allow real time tracking of the devices location?
- Yes, because it facilitates us locating your device if it lost or stolen
- If we cannot locate the device, it will be wiped
- With EMM, can calls made on the mobile device be logged, recorded or listened to?
- What happens when I leave the organization?
- Your corporate device needs to be returned to your manager
- Personal devices will be un-enrolled from EMM through the de-provisioning process
- Personal Windows mobile phones will require a call to the Service Desk at 718-920-4554 in order to remove EMM from the phone
- If I lose my mobile device, will the device be wiped?
- Yes, you should ensure your device is backed up consistently in order to avoid losing the content on your device
- You must contact the Service Desk at 718-920-4554 if your device is lost or stolen
- How do I back up my device with EMM?
- You will continue to be responsible for backing up your corporate and personal device
- After enrolling in EMM, can I store Montefiore patient and corporate information on my mobile device(s)?
- No, Montefiore policy prohibits storing patient and corporate information on any device
- How do I get additional assistance with EMM?
- You can contact the Service Desk at 718-920-4554
Frequently Asked Questions
