Refill Questions
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Answers to Common Questions

Refill Questions

When can I refill my prescription?

At least 75% of a prescription must be used before a refill will be approved. If a prescription needs to be refilled sooner, the patient may contact Benefits for an override. Usage is calculated over the previous 180 days. (Early refills are included in this calculation.)

Controlled substance refills are based on federal and state regulations. Contact the pharmacy to find out when the refill may be done.

Prescriptions for 1199 members may only be filled two times before the member is required to utilize Rite Aid Pharmacy or Mail Order.