Montefiore Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, physical appearance, or age. Montefiore Medical Center does not exclude people or treat them differently because of race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, physical appearance, or age.
If you need these services, contact Customer Service at 718-920-4943.
If you believe that Montefiore Medical Center has failed to provide these services or discriminated in another way on the basis of race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, physical appearance or age, you can file a grievance with:
Shaun O'Malley
Assistant Director – Customer Service
111 East 210th Street
Bronx, NY 10467
718-920-4943
718-231-4262 (fax)
civilrightscoordinator@montefiore.org.
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Shaun O’Malley, Assistant Director – Patient Experience, is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019
800-537-7697 (TDD)
Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.
English Translation: ATTENTION: If you speak [language], language assistance and services are available to you free of charge.
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