Prior Authorization

What does it mean when my prescription requires prior authorization?

If your prescription is not authorized, the pharmacy will attempt to contact the prescriber and/or patient to provide information about the claim rejection.

Some common reasons for claim rejection are:

Express Scripts/Medco authorization telephone number: 800-753-2851

Express Scripts will notify the prescriber and patient as to the results of an authorization request, and the pharmacy requests that we be notified by the patient or prescriber.  

Patients may also call to initiate or check the status of an authorization request.