The purpose of the Montefiore Compliance Program is to ensure that Montefiore operations are conducted in compliance with all applicable laws and regulations as well as all Montefiore policies and procedures and in accordance with our mission, vision and values.
Montefiore associates have a duty to report any actual or suspected illegal, unethical, or improper conduct. The Montefiore Compliance Hotline is a reporting mechanism that facilitates the reporting of possible violations when the regular channels of communication have proven ineffective, or are impractical under the circumstances.
The Hotline is available to associates as well as contractors, vendors and patients and their families. Most patient complaints are handled by the Customer Services Department, which can be reached at 718-920-4943. Associates are encouraged to utilize the reporting "chain of command" by contacting their supervisor or department head. If you are unsure about where to go with your concerns, or you feel uncomfortable reporting through normal channels of communication, or wish to raise the issue anonymously, you should access the Compliance Hotline.
The Compliance Hotline is run by an independent third-party provider and is available online or by telephone. Whether reporting via the web or by telephone the Hotline is available 24 hours a day, seven days a week. The Compliance Hotline is designed to protect your confidentiality, and your anonymity, if requested. Regardless of how a report is made, Montefiore prohibits retaliation in any form against anyone who, in good faith, reports a possible violation or who participates in an investigation, even if sufficient evidence is not found to substantiate the concern. Montefiore will take appropriate action against any individual determined to be engaging in retaliatory conduct.
Access the Compliance Hotline on the Web Access the Compliance Hotline via the telephone, call 1-800-662-8595
You can read about Montefiore's Code of Conduct by clicking here