Customer Services

teddy bear hospitalMontefiore's Customer Services Department is dedicated to making the care experience at our hospitals and outpatient facilities the best it can be for patients and their families. We work to provide the highest quality service by following Montefiore's Standards of Service Excellence for customer care.

Our Philosophy: No Concern Too Small

Our Customer Service Specialists are trained to listen and problem solve. They are ready to address questions, problems, complaints, grievances and special requests quickly and efficiently. Patients and their families or significant others may contact Customer Services directly at the main number 718-920-4943, or email

If you feel your concerns regarding patient care or safety have not been adequately addressed, you may contact the New York State Department of Health at 1-800-804-5447. 

You may also contact the Joint Commission's Office of Quality Monitoring to report any concerns or register complaints:

Reports of patient safety events to The Joint Commission must include the healthcare organization’s name, street address, city and state.

Resources for Special Needs

Customer Services provides assistance for those who speak another language or are hearing impaired, to ensure that patients and families are comfortable and can communicate with their doctors and nurses. Resources available, all free of charge, include:

SPEAK UP Guidelines for Patients & Families

The most positive care outcomes occur when patients are proactive. Customer Services encourages patients and families to SPEAK UP: