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Frequently Asked Questions
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Frequently Asked Questions

What is MyMontefiore?

MyMontefiore is a Web-based service through which doctors and patients can communicate securely about non-urgent healthcare matters. Through MyMontefiore, you can ask your doctor questions about your health, request a prescription refill, request appointments, receive lab or test results, and create a personal health record.

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What computer hardware/software do I need to use MyMontefiore?

MyMontefiore requires only a connection to the Internet and a Web browser. MyMontefiore supports:

  • Microsoft Internet Explorer 7 on Windows XP and higher
  • Firefox 2.x on Windows XP and higher
  • Safari 2.x on Mac OS 10.4 and higher

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Is MyMontefiore secure?

With highly secure, built-in 128-bit, Secure-Sockets Layer encryption technology, MyMontefiore protects the privacy and confidentiality of personal information transmitted through its doctor-patient messaging service. Only you, your doctor and your doctor’s authorized staff can read your MyMontefiore messages.

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Will I be assigned a MyMontefiore email address? How will I know if I have a message?

As a MyMontefiore user, you aren’t assigned an email address. Rather, you’ll access the secure MyMontefiore service by typing the MyMontefiore URL into your Web browser and signing in to your password-protected MyMontefiore account. When a message is delivered to your MyMontefiore Inbox, you’re immediately notified via email (to the email address you provided when registering) with a convenient link to MyMontefiore so you can quickly access your waiting message.

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Is there a fee for using MyMontefiore?

There is no charge to use MyMontefiore or any of its services.

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How do I send a message to my doctor using MyMontefiore?

When you log on to MyMontefiore, you will see easy-to-use templates to ask your doctor questions about your health, request a prescription refill, request appointments, and receive lab or test results.

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If I send a message to my doctor or nurse, when can I expect a reply?

You will generally receive an answer within 24 business hours. Please note that MyMontefiore should not be used for urgent situations. Call your doctor’s office if you require immediate attention, or dial 911 if it is an emergency.

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What if I forget my password?

If you register for MyMontefiore and forget your password, you can simply click the “I forgot my User ID or password” link below the User ID box on the Sign In page. If you know either your User ID or your password, we can provide you with it immediately. If you have forgotten both your User ID and your password, you’ll be directed to MyMontefiore Customer Support for assistance.

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What if I need help?

If you have trouble accessing or using MyMontefiore, you can reach Customer Support toll-free by calling 1-866-735-2963.

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